EM Training Solutions WILL NOT issue a refund under the following circumstances as per our terms and conditions.
- If the learner cancels a course outside of the 72 hours prior to the commencement of their course
- If the learner does not attend the course that they have booked.
- If the learner is late in starting the training.
- If a deposit has already been made to secure a place on a course.
- If the learner provides insufficient ID.
- If the learner rearranges the course and cannot attend on the dates they have arranged.
EM Training Solutions Ltd WILL issue a refund under the following circumstances as per our terms and conditions
- If a course is cancelled by EM Training. (Under no circumstances will the company issue a refund with a payment exceeding the original amount paid to us. EM Training Solutions Ltd is not responsible, nor will we compensate for any accommodation or transport costs, or loss of earnings due to time taken off work.)
- If a learner has taken a level 2 course or below and hasn't received results within 3 months without a valid reason from the company.
- If a learner has taken a level 3 course and hasn't received results within 6 months without a valid reason from the company.
Our Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for your custom.